COLUMBUS, Ohio – When the Ohio Department of Commerce Division of Industrial Compliance launches its new customer portal later this year, it will mark a significant milestone toward the division’s efforts to implement fully paperless processes.
The division plans to launch its new Citizens Portal this fall, making it easier for customers, such as commercial building and property owners, contractors, builders and trade professionals to manage their accounts. The new portal will offer numerous benefits, including more streamlined communication and online services, a news release states.
Once launched, invoices, correspondence and other vital documents will no longer be sent by mail. Instead, all such communications will be delivered exclusively through the portal.
To avoid disruption to communication and services, licensees and others served by the division must have a valid email address connected to their account. Failure to have a current email address on record will affect the ability to receive documents and make required payments.
To ensure accounts remain current and active, customers should email the following information to the Division at CitizensPortal@com.ohio.gov no later than July 31:
- Reference number (state ID, license number, CPA [permit] number, etc.).
- Name.
- Email address.
- Telephone number.
- Mailing address (if different from the “bill to” address on the most recent invoice).
For more information, call 614 644 2223 or email CitizensPortal@com.ohio.gov.