Burnett Pools: ‘Always Treat Customers with Integrity’

The Business Journal emailed family businesses and asked them to share their family lore – often-told anecdotes, mottos, favorite sayings, advice or rules of thumb that are maintained and still relevant today. Here’s one of the responses:

Burnett Pools, Cortland, Canfield and New Castle, Pa.

Burnett Pools Spas & Hot Tubs was founded in 1951 by Harry Burnett. Throughout his working years in the business, he passed along his knowledge of pools, business and customer service to the current owners, his four children: Myra, Holly, Alan and Gary. Burnett Pools’ owners pride themselves on carrying quality products and treating customers fairly and with integrity.

To ensure this, after their retirements, the children established and continue to mentor a management team that oversees day-to-day operations.

Tenured employees are the foundation of the company, they say, and they continue to nurture newer employees.

Pictured at top: Employees of Burnett Pools cut the ribbon April 26 to start their annual customer appreciation sale.

Published by The Business Journal, Youngstown, Ohio.