Glenbeigh Receives 2023 Press Ganey Award

ROCK CREEK, Ohio – Glenbeigh, an Ashtabula-based drug and alcohol treatment center, has been named a 2023 Human Experience Guardian of Excellence Award winner by Press Ganey for its commitment to patient care in the area of substance use disorder treatment.

Glenbeigh, a member of the ACMC Healthcare System, a Cleveland Clinic affiliate, operates an outpatient center in Niles.

Earning the Human Experience Guardian of Excellence Award, which is based on feedback provided by patients through surveys after their discharge, puts Glenbeigh in the top 5% of health care providers nationwide in delivering exceptional patient experiences over the past year, a news release states.

“This award symbolizes Glenbeigh’s commitment to raising the bar for health care standards, inspiring a culture of continuous improvement and innovation across the human experience,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “It underscores the importance of placing patients, health care professionals and industry partners at the core of our work, fostering a future where exceptional health care experiences are not just goals, but tangible achievements.”

Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Pictured at top: From left are Camille Zalar, director of nursing at Glenbeigh; Donald Reed, director of operations at Glenbeigh; Sheila Vandergriff, director of development at Glenbeigh; Dr. Judith Wolfe, associate chief experience officer at Cleveland Clinic; Terri Ball, director of clinical operations at Glenbeigh; Kim Hochschild, director of information systems at Glenbeigh; Richard F. Trice Jr., president of Glenbeigh; Leonard Stepp Jr., president and CEO of ACMC Healthcare System.

Published by The Business Journal, Youngstown, Ohio.