Huntington’s Mobile App Ranks First in J.D. Power Study
COLUMBUS, Ohio – Huntington National Banks’ mobile app was ranked first among regional banks in the J.D. Power 2023 U.S. Banking Mobile App Satisfaction Study.
Huntington’s mobile app includes The Hub, a suite of digital banking tools designed to help customers save more, manage their spending and keep their financial goals front and center. Additionally, the app includes recommendations based on user data; Huntington Heads Up, which provides insights of a customers’ financial wellness and spending habits; and Advisor Connect, which matches them with a Huntington advisor who best meets their needs.
The app also includes the ability to view outside accounts, create a financial roadmap, make recurring transfers and order checks.
“We are honored to receive this recognition for the fifth year in a row, which is a huge milestone in our digital roadmap,” said Brant Standridge, president of consumer and regional banking. “Customer preferences are always evolving, especially when it comes to mobile banking. Our digital strategy puts the customer at the center and guides us as we continue to innovate to anticipate their needs. This award is a reflection of our colleagues’ hard work and our People-first, Digitally Powered strategy coming to life and delivering excellence.”
The J.D. Power study had 5,188 respondents from bank customers in February and March and ranked regional banks based on four factors: navigation, speed, visual appeal and information/content.
Huntington also earned the top ranking in retail customer satisfaction in the North Central region and in Pennsylvania.
Published by The Business Journal, Youngstown, Ohio.