Making a Positive Impact through Retail Banking

CANFIELD, Ohio — In this Bran Gain Navigators excerpt, Ricardo Cruz, lab branch manager at Farmers National Bank discusses having a positive impact on the community as you help people in their daily lives through retail banking.

A bank teller is the “frontline person” who interacts directly with the customers every day, he says.

“I love my job,” Cruz says. “You feel your impact on the community as you see how you help people in their daily lives. And you see the response that you get back from them and the positive feedback that you get.”’

Copyright 2021 The Business Journal, Youngstown, Ohio.