Cleveland Clinic has named James Merlino, M.D., to the newly created post of chief clinical transformation officer, effective Dec. 1. Merlino will oversee the Office of Patient Experience, Enterprise Quality & Safety and the Office of Continuous Improvement. He is returning to Cleveland Clinic, where he served as a colorectal surgeon, chief experience officer and associate chief of staff from 2009 to 2014, after nearly five years with Press Ganey, most recently as its chief transformation officer. At Press Ganey, he led transformational strategy engagements with more than 70 health care organizations. Merlino holds a bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. He completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic. His wife, Amy Merlino, M.D., is Cleveland Clinic’s chief medical information officer and a maternal-fetal medicine specialist at Cleveland Clinic.
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