Report: Student-loan Repayment Process Riddled with Errors

By Nadia Ramlagan
Ohio News Connection

A new report from the Consumer Financial Protection Bureau finds the repayment process for federal student loans has been filled with errors.

Repayments began in October following a three-year pandemic-related pause. Since then, complaints of inaccurate bills, late notices and poor customer service have increased. Officials with the Consumer Financial Protection Bureau said they are working to protect borrowers from incompetent or predatory student loan servicers.

Rohit Chopra, director of the bureau, said borrowers should be cautious, especially when talking to third parties contracted by loan servicers for bill payments.

“If you’re having trouble, please file a complaint,” Chopra said. “We’re often able to get those individuals across the country fixes – and sometimes, clear answers on what really needs to happen.”

The Supreme Court struck down President Joe Biden’s student loan forgiveness plan earlier this year, affecting almost 1.8 million Ohioans carrying student debt. Average student loan debt in Ohio is more than $34,000, according to the website

Judy Dollison, president of the Better Business Bureau of Central Ohio, said now is the time for borrowers to carefully read and understand the terms of their loan and become familiar with legitimate student loan repayment assistance programs.

“It’s important to know what services those lenders provide and what are the legitimate companies that are part of the program,” Dollison said.

This week, the U.S. Department of Education released draft rules for expanding federal debt relief. Hearings on the plans will be held Dec. 11-12.

Pictured at top: Photo via Adobe Stock.

Published by The Business Journal, Youngstown, Ohio.