VIDEO: Toot’s Priorities Put ‘Clients First’
“I’ve learned from the very best,” says Josh Toot, Mahoning Valley market president for Premier Bank, paying homage to Frank Hierro who retired in October after more than 40 years in the industry.
“I’ve worked under Frank almost the entire time I’ve been in banking. So, I got to see how to do it the right way – and he did it on a daily basis.”
Key to developing a successful career in the banking industry is gaining a deep understanding of a customer’s business and goals, Toot says.
“Relationships drive everything,” he says. “It’s on us to understand our clients’ needs. When people come to us and there’s a need, usually the need is immediate.”
A full appreciation of a customer’s cash flow and business cycles, for example, helps the lender anticipate any need for working capital or future business expansions. “You have to understand what’s happened over the last year and what’s to come,” he says.
Click HERE to read more in Dan O’Brien’s story.
Copyright 2023 The Business Journal, Youngstown, Ohio.