FNB Enhances Bank Operations with New Structure
PITTSBURGH, Pa. – F.N.B. Corp., the parent company of First National Bank, announced it has enhanced its bank operations with a single, streamlined reporting structure.
The updates are designed to enable F.N.B. to more effectively apply automation, drive efficiency and innovation, further strengthen F.N.B.’s focus on risk management and create a superior customer experience, a news release states.
Justin Kurth leads the merged bank operations organization in his new role as executive vice president, director of banking enterprise operations. In addition to overseeing the customer contact center, retail branch operations and compliance and emergent risk, Kurth will be responsible for loan operations and efficiencies, as well as deposit operations and processing.
“F.N.B. is focusing on being competitive in a rapidly changing environment where our effective adoption of emerging technology and ability to meet heightened risk management expectations are critical to our continued success, especially as we reach new milestones in our growth,” said Vincent J. Delie Jr., chairman, president and CEO of F.N.B. Corp. and First National Bank.
“Justin has used innovation to increase efficiency and accuracy while leading retail operations and our contact center, resulting in an improved customer experience overall,” Delie said. “His analytical mindset and proven capacity to drive transformation make him a strong fit to lead our operations within this new structure.”
F.N.B. also has hired James Craske as director of operational risk and support services. Reporting to Kurth, Craske is responsible for executing strategies to effectively manage operational risk throughout the company, including continuing to enhance F.N.B.’s processes for identifying, assessing and mitigating risk.
“James will focus on building enhancements to F.N.B.’s operational reporting and tracking systems, which will enable our support teams to improve efficiency, productivity, customer satisfaction and risk management,” Delie said. “These tools will be instrumental as we continue to build out our first line of defense within our enterprise risk management framework.”
Published by The Business Journal, Youngstown, Ohio.
