Molly Maid Hits $1M in Sales
LIBERTY – Molly Maid of Mahoning/Trumbull County hit a big milestone in 2019, topping $1 million in sales for the first time in its 26 years of business in the Mahoning Valley.
“We did it!,” exclaims Katie Burkey, owner of the local home-cleaning franchise. “We hit one million in sales. That’s a 10.2% growth over 2018 and almost $100,000 more in sales.”
The company marked two other milestones in 2019 en route to its record-setting year. It set weekly sales records twice, logging $29,000 and $30,000.
Burkey attributes the growth to her company’s dedication to spotless cleaning and customer service.
As the Youngstown company’s footprint expands into Mercer County, Pa., Molly Maid is adding customer service representatives and field managers, says Burkey. Her company employs 28.
“We expanded our training schedule and meet with [new employees] one-on-one each week for up to six weeks,” says Burkey. “We purchased newer vehicles and updated equipment overall with newer vacuums and step stools.”
Molly Maid workers are a key to the company’s success and Burkey shares customers’ compliments with them at an event every Thursday, which she has dubbed Thankful Thursday.
“We celebrate all birthdays and work anniversaries once a month,” she says. “This year we celebrated reaching the $1 million mark with a pizza party.”
Youngstown office employees participate in the national Ms. Molly Foundation through donations and an annual basket raffle and fund drive.
“In 2019, we raised over $6,600 and filled 28 huge totes with basic toiletries, diapers, wipes and other needs for Someplace Safe and Sojourner House,” says Burkey. “This was our best drive ever.”
Molly Maid of Mahoning/Trumbull County increasingly uses technology to serve its customers and its bottom line.
“Technology has evolved in our software and through GPS programs,” says Burkey. “We can track our teams, estimate travel times between customers’ houses and manage efficiency throughout the day
“We also recently updated our customer service software, which allows us to seamlessly transfer our potential leads into clients. Soon we will be adding a tool where the potential client can book a free in-home estimate online through our website.”
One challenge facing the company is inspiring and motivating staff, and Burkey’s company has taken steps to do just that.
“This past year we implemented attendance bonuses which helped motivate staff to be with us all month long, all quarter long, or even all year long,” she says. “We also added some flexible scheduling that allows Saturday volunteerism.”
Copyright 2023 The Business Journal, Youngstown, Ohio.