Never Outsource Customer Service

In this video series, we talk about outsourcing tasks to save yourself time, says Alex Bohr of White Glove Payroll.

“But in our experience, there is one thing business owners should never outsource, and that’s customer service,” he says.

In this video, Bohr explains establishing loyal customers is all about the personal touch.

“It’s ironic that many business owners will spend money on sales and marketing designed to find their customers, but then when it comes to a direct conversation, those same businesses will leave those interactions to strangers,” says Bohr.

In the Gloves Off Ownership Series, Bohr explains how keeping customers happy is the key to a successful business.

About White Glove Payroll:

White Glove Payroll is a Youngstown-based company that prides itself on providing elite payroll services to help small businesses grow. But with this video series, the gloves are coming off.  

Our CPA led team has experience with many different payrolls. We focus on businesses with less than 1,000 employees that want more than a call center for customer service. Our clients prefer a local team member that knows their business. Payroll is generally every businesses most important expense so why would you trust that service to someone with very little experience. We want to make sure that we do everything we can to help you focus on what’s important.

Copyright 2020 The Business Journal, Youngstown, Ohio.